What is covered by the warranty?
Festina Watches provides a two-year warranty for our watches from the purchase date.
The customer is responsible for providing adequate order information, which is required for all service/warranty claims. If the product has been purchased through a 3rd party, the customer is responsible for providing an adequate verification of the purchase date.
Festina Watches guarantees against defects in manufacturing and materials for a period of twenty-four (24) months from the date of original retail purchase (the “Warranty Period”). The Festina Watches Warranty is only applicable to watches purchased from the official Festina Watches webpage or an authorized reseller within the United States. Festina Watches will provide for repair or replacement of your Festina Watch or part free of charge according to the Festina Watch Warranty terms. Please note that the rights conferred by the Festina Watch Warranty are in addition to the rights and remedies provided by consumer laws and regulations in your applicable jurisdiction. As such, the Festina Watch Warranty and its benefits are in addition to, and not instead of, rights provided by the applicable consumer law.
What is not covered by the warranty?
(a) non-Festina Watches,
(b) batteries, straps, link bracelets or glass,
(c) routine maintenance and cleaning,
(d) damage of any kind if there is evidence that the damage was caused by an accident, improper use or mishandling of any part of the watch, handling that is inconsistent with the instructions or guidelines included with your Festina Watch, lack of care or improper maintenance, tampering, abuse, wear and tear, or any other factor than a defect in the Festina Watch manufacturing or material(s),
(e) water penetration caused by use in conflict with the Festina Watch ATM (Atmospheres) mark,
(f) damage resulting from repair, service, or alteration by anyone other than an authorized Festina Watch service provider. Further, the Festina Watch Warranty shall become void if the serial number engraved on the watch’s case is missing or has been erased, altered, falsified, replaced, defaced, or made illegible.
Leather & Suede products
All of our leather and suede products are covered by a one-year manufacturing warranty. The warranty does not cover issues/changes/damages or similar that occur due to negligent use, nor does it cover normal wear and tear.
Suede products are very sensitive – they do not cope well with moist and will have a shorter lifespan than leather.