A: Yes, when entering the shipping address you can select a new billing address.
A: Please log in and from there you can track your order in the "My orders" "section, where you will find the information as well as the order number. If you have made your purchase without creating an account, you will find your order number in the purchase confirmation email, on the contrary, we recommend you contact us using the contact form.
A: Once your order is placed, you will receive a confirmation email with the link from the transport company. In this email you will find the tracking number for your order. To check the status of your shipment:
A: In order to avoid possible fraud and misuse of the same, all debit and credit cards must be subject to validation and authorization both by the holder and by Festina. We do not accept payment via bank transfer or cash on delivery. There is also no option to make a purchase with collection and payment in store.
You can always find your invoices both sent to you by email and also in My Account > Orders. There you can download the invoices for all your orders.