Shipping
What are your delivery times?
Usually around 3 – 5 business days within the United States. International orders that accept UPS or FedEx take around 4 – 7 business days.
In areas where UPS/FedEx does not deliver we reserve the right to use another carrier. In these cases, delivery can take up to 30 days.
How much will shipping cost?
Shipping costs: Free on all orders
Can you provide worldwide shipping?
If UPS or FedEx can ship there, so can we! If you’re unable to see your Country in the drop-down list, please contact us with your address and we’ll check the availability.
Where is my package?
For any questions regarding your delivery, please refer to the carrier tracking number or contact the delivery carrier directly since they are the organization responsible for the delivery. It’s usually also the fastest way of acquiring the information you seek.
When you have completed your order, you will receive a confirmation e-mail and, as soon as the shipment is created, an e-mail with your tracking information. All our orders have a tracking number and can be traced via the delivery carrier’s homepage.
Please note that confirmation e-mails quite often end up in spam boxes.
Click Here to track your order
Are VAT and other Import fees or taxes included in the price?
No, we do not include any VAT or import fees or taxes in the sale price. The only place we collect a sales tax is in the state of Florida. If you live outside of the United States, VAT and/or other fees for import are not included.
We do not have the possibility of estimating these quotes and recommend you check with your regional customs authority. Please note that should you, as the receiver, chose to decline these charges upon delivery, Festina Watches will have to settle them to get the shipment returned. This sum will be deducted from your refund as a restocking fee.
Are you able to declare a lower value on my shipment?
No, we will always declare the correct value.
Shipping Policy
For full details pleasee see our Shipping Policy
Payments
What payment methods do you offer?
We currently accept the following payment options: Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, Facebook Pay, Diners Club & Shop Pay.
Why my credit card was declined?
Our service provider requires certain fraud-prevention schemes from your service provider and will not be able to accept your credit card otherwise. The best way to process a purchase if your card got denied is to simply use on of the approved credit card carriers that we accept.
Orders
Why haven't I received an order confirmation?
In the event of a missing order confirmation, please make sure to double check your spam folders/boxes.
As long as funds has been deducted from your account you can be certain that your order has been processed. If you didn’t receive your confirmation e-mail and it isn’t in your spam folder, reach out to our customer support via contact page below and we will help you. Contact Us
Can I change my order after it is completed?
In keeping with our customers’ expectations, we process order as quickly as possible. Once an order has been processed, we are unable to change the order. As long as the order has not shipped, we are able to cancel your order.
If you want to make a change of the product purchased the best course is to cancel the order and place a new order for the desired item.
Returns & Refund
How do I perform a return?
It is very easy, just shoot us a message via this link, Contact Us
The fee for return shipment is only reimbursed for watches (not bracelets, straps, or other accessories or products).
You are eligible for a full refund if your unused product is returned within 30 days from the date of purchase in its original packaging with its original tags/documents. Please note that Festina Watches only reimburses the shipping fee for shipments containing a watch/watches.
Please see our full, Returns & Refund Policy
When do I receive the money back from my return?
We usually process refunds at the end of the same week we received your returned product.
Can I change my product for another?
Sure, as long as the product is in unused/pristine condition and within two weeks of the purchase date. Please contact us via this link, Contact Us
My packaging or product is defect, what should I do?
Your satisfaction is very important to us, please contact us via this link, Contact Us.
Please include a picture or two of the defect.
Please do not return your product without receiving an RMA number if not your return will be rejected.
Returns & Refund Policy
For full details pleasee see our Returns & Refund Policy
Warranty
I need my watch serviced or repaired
Please contact us via, Contact Us. Please include a picture or two of your issue.
Average handling times for repairs are 6-9 weeks including shipping.
What about the warranty?
Warranty for our watches is two-years from purchase date.
Please for full details see our, Warranty Policy.
Product
Can I connect more than one Kronaby watch to my phone?
At the moment, no. You will need to forget one watch to connect to another.
What are the technical specifications of the watch?
Bluetooth Low Energy (BLE)
Standard coin cell CR303 battery
Water resistant 10 bar/100 meters
43 mm Watch
Lug to Lug: 51,8mm
Thickness: 13,3mm
43 mm Watch APEX with two sub dials
Lug to Lug: 51,8mm
Thickness: 13,6mm
41mm Watch NORD
Lug to Lug: 47,1mm
Thickness: 11,7mm
41mm Watch SEKEL without sub dials
Lug to Lug: 49,5mm
Thickness: 11,6mm
41mm Watch SEKEL with one sub dial
Lug to Lug: 50mm
Thickness: 13,6mm
41mm Watch APEX with one sub dial
Lug to Lug: 49,8mm
Thickness: 13,5mm
38mm Watch
Lug to Lug: 45,5mm
Thickness: 12mm
What languages does the Kronaby app support?
The Kronaby app is currently available in these languages: Chinese [Simplified], Czech, Danish, English, French, German, Greek, Japanese, Polish, Russian, Slovak, Spanish and Swedish.
How do I find the serial number of my watch?
If you have installed the app and connected your watch.
Android: You find it in the Kronaby App > Settings > About
iOS: You find it in iPhone Settings > Kronaby > About
Another way is to look at the back side of the watch it is a series of number and/or letters starting with 1.
How do you change to a new strap/link?
You can get new straps, meshbands and links from our store.
If you have a strap or link you like our watches fit the following measures:
43 mm watches use 22mm wide straps/links
41 mm uses 20mm wide straps/links
38 mm uses 18mm wide straps/links
To do the change we recommend you visiting a Kronaby retailer or a watch store. This is to avoid damages to your watch.
How do I adjust the buckle on my mesh bracelet.
If you need to adjust the buckle it is really simple. Just follow the instructions in the movie. Watch Movie
Usage
How do I change the battery?
When your battery is running low, you will get a battery warning in your app.
Exchange your battery at a Kronaby retailer or your favorite watch shop. Key thing is that the shop pressure tests your watch’s water resistance after the battery has been replaced.
Use only Kronaby certified batteries such a the Panasonic CR3032.
There are two kind of “3032” batteries i.e.CR3032 and BR3032.
Please do not use BR3032 batteries since these have lower current handing capacity than required by your Kronaby watch.
Using BR3032 batteries could render your watch to stop working as intended and will also dramatically decrease the battery life time of your Kronaby watch.
Certified Kronaby batteries: Panasonic CR3032
How do I use IFTTT
IFTTT connects hundreds of services through Applets. You can browse through already existing Applets or create new recipes.
IFTTT offers you countless possibilities together with your Kronaby watch.
How to get started:
Open The Kronaby app and drag and drop the IFTTT icon to an empty pusher slot.Tap the IFTTT icon to enter the detail view and then tap “SET IT UP” (This step is required for your Kronaby watch to connect with your IFTTT account).Follow the steps on IFTTT. Sign in to an existing account or create a new one.Now you are ready to explore IFTTT and create your own applets with your Kronaby watch as a trigger.
You can have several active applets connected to your Kronaby watch at the same time. Distinguish them by selecting different press types for each applet.
We recommend that you install the IFTTT app on your Android or iOS device to get the most out of IFTTT.
If your applet isn't running as expected:
The webpage should open in the default browser on your phone (Chrome on Android and Safari on iOS).
Make sure cookies are enabled as they are required by IFTTT.
Make sure that the applet is turned on and that you have internet connection.
Check http://status.ifttt.com to see if the IFTTT site is down or if there is problems with specific services.
Make sure you have Include location turned on in the Kronaby IFTT Marble/Ball.
For more information about IFTTT, visit the IFTTT Help Center or the IFTTT support.
If you Change phone:
If you change the phone you use with your Kronaby watch you need to do the following:
Open the Kronaby app and tap the IFTTT icon to enter the detail view.
Tap "SET IT UP" and then select "Disconnect".
Follow the instructions on disconnecting the Kronaby service in IFTTT.
You can now connect to IFTTT on your new phone.
How does the "Watch face" work?
The Kronaby watch automatically sets its time after your phone. It can also display information other than the time. These functions are called Complications.
You can choose what Complication to show when you press the Crown button (the button in the middle) and if you have a Kronaby model with a sub-dial you can also choose a complication for that.
Available Complications for the Watch face are:
Second time – Display the current time in another time zoneDate – The hands show the current day of the month (pointing to the minute that correlates to the date)Timer – Set a timer to make sure you don’t miss an important thing Daily hundred – The hands show how many percent of your daily step goal you have achieved
Steps counting and daily hundred.
In the activity part of the app you can set a goal of how many steps you want to take every day. You can show your progress on the sub dial on your watch if it has one or by pressing the crown button. The watch will collect steps even if you are not connected to the phone and once connection is established again the collected steps will sync to to phone.
If you want to you can also connect Kronaby to Google Fit or Apple Health and have the steps synced with those services. This way you can see how many steps you have taken over time.
In filtered notifications you have the option to add a reminder to get moving if you have been still for to long. You can also add to get a notification when you have reached your daily goal.
If I have been away from my phone, will my steps still be saved?
Yes, when the watch and phone reconnects the Kronaby app will collect the steps from the watch.
Can I change between front and rear camera?
Android only
Yes, press twice on the pusher to switch when the camera is already open.
Can I mute or reject an incoming call?
Yes, you can reject incoming calls by pressing the Crown button.
How do I use Filtered notifications?
The Kronaby watch lets you choose who or what is allowed to interrupt you. Allow people, apps and functions to reach you with a gentle vibration on your wrist.
There are three different vibration patterns. It is recommended to use pattern 3 for what is most important as it vibrates the longest and is the easiest to detect.
Your watch will vibrate on Calls, Texts and Email on iPhone and Calls, Text and Gmail on Android. To remove a contact press on the contact once and choose remove.
How can I activate"Find my phone" functionality?
There are two ways to activate the "Find phone" functionality. Either you can assign a pusher to the function or you can press the Crown button for 3 seconds.
How do I delete a location in Remember this spot
For iOS
You can delete a saved location by swiping over it.
For Android
Tap EDIT to be able to delete a location.
How do Pushers work?
The pushers can be assigned to trigger events away from your watch.
Available triggers for the pusher buttons are:
Find phone – press the pusher to start playing a sound on your phone. Music control – press the Music icon in the app for full instructions. Camera – take photos remotely. Read more in the app about how it works. Remember this spot – press the pusher to save your location in the app. Walk me home – send a signal to your safety contact and they can see where you are on a map, a long press sends an emergency signal
Android only
Mute phone – press the pusher to set your phone in a silent mode, press twice to switch it back
Where can I sync my activity data?
When you turn on the step collecting in Activity in the app you can choose to send your data to Google Fit on Android and Apple Health on iPhone.
Troubleshooting
iOS 13 notifications
Due to privacy changes by Apple in iOS 13 there are two additional settings required for notifications to be sent to connected devices.
1) Enable Share System Notifications: Share System Notifications is enabled in Settings > Bluetooth. Tap the (i) next to Kronaby and enable Share System Notifications.
2) Enable Show Previews: Show Previews must be set to either Always or When Unlocked for the apps that should notify you on your watch. The default configuration is set in Settings > Notifications > Show Previews. Specific apps can then override this configuration in Settings > Notifications > App Name > Show Previews.
My watch can't connect to my phone - iPhone
Make sure that:
- The Kronaby app is running
- Bluetooth is enabled on your phone
1. Toggle Bluetooth: Switch Bluetooth off and on in iOS Bluetooth Settings. This often solve minor connectivity issues.
2. Restart your phone: Restart your phone and return to the Kronaby app. A phone restart solves most connectivity issues
3. Reset the watch and app: If the watch still can’t connect after restarting the phone, do a full reset on the watch and app.
We always recommend that you run the latest app version and iOS version, so make sure you update regularly.
My watch does not connect to the app when I set it up - iPhone
If you are having issues connecting your Kronaby watch to the phone, follow the steps below
1. Is there a Kronaby watch already paired to your phone?
If there is a Kronaby watch paired to your iPhone you need to unpair it.
In the iPhone, tap Settings > Bluetooth.
Tap ⓘ next to “Kronaby”, then "Forget this Device".
2. Reset your Kronaby watch: Press and hold the top and bottom pusher for 5 seconds
3. Open the Kronaby app and Connect your watch: Now you should be able to Connect your Kronaby watch.
Open the Kronaby app and follow the app instructions.
If you still can’t connect
1. Toggle Bluetooth: Switch Bluetooth off and on in iOS Bluetooth Settings. This often solve minor connectivity issues.
2. Restart your phone: Restart your phone. A phone restart solves most connectivity issues.
We recommend that you run the latest iOS version on your phone and the latest version of the Kronaby app.
Make sure Bluetooth is enabled on your phone.
My watch can't connect to the phone - Android
Make sure that
- The Kronaby app is running
- Bluetooth is enabled on your phone
- Location permission is enabled for the Kronaby app in your phone’s settings
1. Toggle Bluetooth: Switch Bluetooth off and on. This often solve minor connectivity issues.
2. Restart your phone: Restart your phone and return to the Kronaby app. A phone restart solves most connectivity issues
3. Reset the watch and app: If the watch still can’t connect after restarting the phone, do a full reset on the watch and app.
We always recommend that you run the latest app version and OS version, so make sure you update regularly.
My watch does not connect to the app when I set it up - Android
If you are having issues connecting your Kronaby watch to the phone, follow the steps below
1. Is there a Kronaby watch already paired to your phone? If there is a Kronaby watch paired to your phone you need to unpair it.
Go to Settings > Bluetooth. If there is a Kronaby watch paired (“connected”) to your phone, unpair (“Forget”) it.
2. Reset your Kronaby watch: Press and hold the top and bottom pusher for 5 seconds
3. Open the Kronaby app and Connect your watch: Now you should be able to Connect your Kronaby watch.
Open the Kronaby app and follow the app instructions.
If you still can’t connect
1. Toggle Bluetooth: Switch Bluetooth off and on. This often solve minor connectivity issues.
2. Restart your phone: Restart your phone. A phone restart solves most connectivity issues.
We recommend that you run the latest OS version on your phone and the latest version of the Kronaby app.
Make sure Bluetooth is enabled on your phone.
My watch doesn’t vibrate when I get a call or text from an added contact
For iPhone
Make sure you have allowed notifications for “Phone” and “Messages” in SETTINGS > NOTIFICATIONS >”Messages” > ALLOW NOTIFICATIONS
The contact must include a phone number and/or an email.
Current issue on iOS 12:
If you don't receive watch notifications after updating your phone to iOS 12, Toggle Bluetooth off and back on again (iPhone Settings > Bluetooth).
After doing this your watch will receive notifications again. If you restart your phone, you need to Toggle Bluetooth once more.
My watch doesn’t show the correct time
The time on your watch reflects the time on your phone. Make sure the watch and phone are connected and that the time on the phone is correct. Also check that you have the right time zone set in your phone for the second time zone to work as intended.
If the time on the watch is still incorrect you might need to calibrate your watch. Open the Kronaby app and tap Settings > Calibrate Watch to calibrate your Kronaby watch.
I get two vibrations when I press the Crown
No complication has been set. Open the Kronaby app and tap on “Watch face”, then drag an icon to the slot next to the Crown button to activate it.
I cannot reject calls with the Crown button on my watch
Android only
The Android permission to handle calls might be missing. You can try and activate All calls in Filtered notifications and accept the permission requested at that point. You can then choose to inactivate All calls. Rejecting calls with the Crown button will still work.
Nothing happens when I press a pusher
IPhone only
First make sure that the app is running.
If you force the app to close (Swiping up to close), the watch loses communication with the Kronaby app. This deactivates many of its features like the puschers. (Don’t worry, having the Kronaby app open in the background will not drain your iPhone battery.)
If you suspect that the watch isn’t working as it should, open the Kronaby app to make sure it's running.
Some of the triggers you can assign to a pusher button stops working if the Kronaby application isn’t running. If the phone has been restarted you have to open the Kronaby app again.
I have selected a favorite app but do not get any vibrations on my watch
Iphone only
Make sure you allow notifications from that app on you iPhone. You do this in Settings > Notifications
I have changed phone, what do I do?
If you have changed phone you need to the following to connect your Kronaby watch to the new phone
If you still have the old phone open the Kronaby app and go into settings.
Choose forget watch and the watch will disconnect from your phone and app.
Go to Bluetooth settings in your phone and remove Kronaby as a connected device if still connected.
On the new phone install the Kronaby app and follow the steps in the app to connect your watch.
If you do not have the old phone you will need to first reset your watch before you can connect it to the new phone.
Reset the watch by pressing the top and bottom pusher for 5 seconds. The watch is now in connect mode.
Install the Kronaby app and follow the instructions in the app to connect to your new phone.
I cannot use my preferred camera app with the Camera trigger
For Android
On Android the Kronaby app launches its own camera to take photos. We haven’t found a way to support all (or even most) available Android cameras so to make it possible for all Android customers to use this feature we built our own camera.
My Kronaby watch doesn’t vibrate when I get an email from a selected person
Android only
The email account must be a Gmail account. We are hoping to support more email accounts going forward.
Volume increases when I press the pusher assigned to Camera
IPhone only
The Kronaby watch is sending the "volume up" command to take a photo (simulating using the "volume up" on the phone as the trigger). If a camera app isn’t open the phone treats it like a normal "volume up" command.
Why am I receiving a notification from Kronaby on my Android phone?
With the Android Oreo update (Android 8), notifications from apps that are running in the background will be visible on your phone. This to let you know which of your apps are running in the background without you actively using them. These notifications can also contain quick actions and additional information.
The Kronaby watch is a connected watch and for all of its smart features to work, it needs an active connection to the phone and the Kronaby app. Therefore a notification from Kronaby will be visible on your phone. In the Kronaby background notification you can see what features you currently have assigned to your watch.
You can choose to hide this notification How to hide the background notification differs depending on what phone model you use. Tap or press and hold the notification to see more options. From there you can manage the notification settings.