FAQs

ORDERS

 

Q: Can I specify a different delivery address and invoice address?

A: Yes, when entering the shipping address you can select a new billing address.

 

A: Please log in and from there you can track your order in the "My orders" "section, where you will find the information as well as the order number. If you have made your purchase without creating an account, you will find your order number in the purchase confirmation email, on the contrary, we recommend you contact us using the contact form.

 

Q: Where is my order?  

A: Once your order is placed, you will receive a confirmation email with the link from the transport company. In this email you will find the tracking number for your order. To check the status of your shipment:

  • You can track your order from the section Track Order

  • If you have created an account with us, you can also access "Your account" and make the query in the "My orders" section.

 


PAYMENTS AND SECURITY
A: We accept the following payment methods:
  • VISA

  • MasterCard

  • PayPal

Q: 

A: In order to avoid possible fraud and misuse of the same, all debit and credit cards must be subject to validation and authorization both by the holder and by Festina. We do not accept payment via bank transfer or cash on delivery. There is also no option to make a purchase with collection and payment in store.

A: Payment in installments is not possible
A: At Festina we are committed to a more sustainable world and are committed to saving paper, for this reason we do not enclose an invoice in the box.

You can always find your invoices both sent to you by email and also in My Account > Orders. There you can download the invoices for all your orders.

A: We do not have a Festina gift card at this time.