Last Updated – 1/10/2022
Delivery & shipping methods
We aim to dispatch your order within 24-48 business hours after order confirmation, though this may vary depending on the current workload of our warehouse, public holidays and/or other factors.
Please note also that during common shopping holidays such as black friday and christmas almost always comes with shipping delays, please ensure to place your orders in good time.
In areas where our carriers do not deliver, we reserve the right to use another carrier or cancel the order. We’re currently not able to ship to u.s. territories or apo/fpo/dpo addresses but recommend that you ship to a friend/relative instead.
Please note that we require items within a
N order in return before we’re able to process a refund. We require action to be taken from the receiver no later than seven days from the first delivery attempt.
Incorrect delivery address/rerouting
Upon completion of your order festina watches assumes your address to be verified, correct and double checked. Should the need for additional shipping occur, either due to incomplete address or a different destination, the charges may fall on the customer, either in form of an additional payment, or deduction of refund in the event of a return.
Import fees/delivery charges
Only the price for the product and the shipping fee is included in prices you see at www.festinawatches.com. No additional charges such as import fees, delivery charges, carrier fees or similar is included. These will be charged to you (not festina watches) by the carrier in connection with or subsequently to the delivery.
Please note that should you, as the receiver, chose to decline these charges upon delivery, festina watches will in some destination countries have to settle them in order to get the shipment in return. This sum will be deducted from your refund as a restocking fee.
In other cases, a restocking fee of up to 20% will be applicable.
If your product is damaged when delivered, you should (without delay and no later than 7 days after delivery) contact us as well as the delivery company. You will need to inform us what is damaged and let us know the case number of the delivery company’s claim form. We will naturally send you a new product to replace the damaged one.
Amendments your order
After your order has been placed, we do not have the possibility to make any amends. This includes and are not limited to changes in addresses, product changes etc. We therefore ask of you to be meticulous and to keep yourself informed before you go ahead with your order.
Lost in transit
After an order has been transferred over to the carrier, the responsibility for the delivery no longer falls on festina watches. In the event of a lost shipment, no actions will be taken until the investigation by the carrier is concluded.
Please note that shipments containing watches are insured and if such a shipment is deemed lost by the carrier, it will be replaced. Orders containing only straps/bracelets (with a value under $100) are sent uninsured.